frustration

Tuesday I spent most of the day on the cell phone instead of pushing into classes with my students. I was beyond frustrated!

This last weekend I realized Gabriel was going to run out of his Viagra. I went in to get the perscription filled. It just so happened that that one perscription is the one that had 0 refills. GRR.

I called first thing Monday to get the script filled. The nurse called me at 9:30am to tell me that she had called it into our local Walgreens. Monday evening I went to Walgreens to pick the script up and was told that they had never recieved a call and had no idea what I was talking about. I called the doctors office which of course was gone for the day. I called the emergency line because I knew there was not enough medication for Tuesday morning. Gabriel and I waited 45 minutes to hear back from the doctor on call. Gabriel started to get upset with chilling at Walgreens so we decided to head home and wait for the call. The call never came.

Tuesday I again called the doctors office first thing. Gabriel was only able to get half of his regular dose of medication. I spoke with the nurse who called in the script on Monday. She informed me that she left a message on Walgreens pharmacy's answering machiene on monday. I called Walgreens to find out what the heck was going on. They again informed me that they had no idea what i was talking about. I had them call the doctors office to work things out.

I recieved a call from the nurse telling me that she did not know how the function (hint get a new pharmacy) but that they were filling the script as quickly as they could.

I then got a call from the pharmacy saying that they could not fill the script. WHAT??? According to this person they had upped the concentration of the viagra when they filled the last perscription and that we were giving Gabriel a double dose. Ok, filp out time. Why hadn't they told me that they made the concentration stronger? Why hadnt anyone caught it? Will Gabriel be okay? How could I not have known?

I called the doctors office to find out what the heck was going on and what to do about Gabriel's taking extra medication. Come to find out the guy at the pharmacy had no idea what end was up. The concentration was the same and the amount I was giving Gabriel was correct. He was completly wrong.

I called him to inform him he was wrong and to get the perscription filled. I informed him that he needed to call the doctors office again and get his story correct before giving me any infromation. I told him that I wanted a call once he had his information correct and the perscription filled.

I got a call back telling me that he still could not fill the script because my insurance would not pay for it. I informed him that this medication is not a choice and that if he could not figure out the insurance part we would pay for it and I would make calls to the insurance and figure out that part. He then offered to call the insurance and try to figure things out. Goodness.

End of this long story, I was giving Gabriel the correct amount of medication, insurance payed their portion, we got the perscription and we will be using a new pharmacy.

Can you believe it was THAT hard to figure things out. That took me away from my students off and on ALL day. What a waste of good time!